Our Remote Support package is a cost effective solution to your IT requirements. With this package you will receive unlimited access to our dedicated helpdesk by telephone and remote support. By choosing this package you will have the peace of mind knowing that you have formed a business partnership with a leading IT and computer solutions provider that you can call on at discounted rates as and when you require.

Key Benefits

• Unlimited remote support

• Unlimited telephone support

• Reduced fixed rate for on-site support engineer

• Audit of systems

To find out what else is included in our Remote Support package and how it can benefit your business, please contact us by email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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We will give you a dedicated support helpdesk telephone number putting you directly in contact with our engineers without wasting time with queues and annoying menus.

90% of our helpdesk calls are handled immediately

Our support helpdesk is able to deal with all the support issues that you are likely to encounter remotely, including:

Internet/Remote access connectivity
Hardware/Device failures
Virus and spyware infections
Operating system failures
Printing Issues
Email & SPAM problems
Backups and Restores
Blackberry/PDA issues

95% of support helpdesk calls are resolved remotely

We resolve over 95% of computer support problems remotely, giving you a faster and more efficient service which is totally secure. This means that we can fix most of your computer problems instantly without you having to wait for a visit. We also carry out administration on your existing systems as part of your support package including:

User Administration - Adding and removing users / email acounts

Creating and changing file and folder permissions

Performing backup and restore operations

Server and PC Healthchecks and Spyware removal

85% of remote support helpdesk calls take less than 30 minutes to resolve

We can also provide simply advice on how to use programs like Microsoft Office and Sage. Where we feel that you will benefit from further training, e.g. advanced MS Office usage or specialist product supportwe will be able to supply you with the relevent information or provider.

You remote support heldpesk requests will be prioritised with you when you call so you can set the approriate service levels to the problem - so if it absolutely must get fixed we will ensure that we don't disappoint!

When you call we will riase a support ticket which will allow us to clearly monitor the progress of the problem to its resolution. Each month we will send you a summary of all your support calls with so you can see how well well we are performing and also help you identify possible internal training needs.

Our remote support helpdesk will apply the same level of ownership and responsibility that you would expect from your own in-house IT department.